Frequently Asked Questions

After completing checkout, the lead's full contact information is revealed immediately on the purchase confirmation screen. You also receive access to the lead detail page in your contractor dashboard under "Purchased Leads," where you can reference the full profile anytime. Payment is processed through Stripe — we never hold your money waiting for delivery.

Each lead includes: full name, phone number, email address, service address (street, city, state, ZIP), a description of the damage or need, and any urgency notes captured during intake. Leads also come with a lead grade (Hot / Warm / Cold) and a time tier (Recent / Warm / Cold) so you can prioritize your outreach.

Exclusive leads are sold to one contractor only. Once you purchase a lead, it is removed from the marketplace — no other contractor sees or can purchase that contact. You are the only business that received this property owner through LeadCrest. We do not sell the same lead twice. Note: the property owner may have submitted requests elsewhere on their own; exclusivity covers our network only.

Immediately. There is no processing delay. The moment your Stripe payment clears, the full lead profile — including phone, email, and address — is unlocked on screen and stored in your dashboard. No waiting, no approval step, no hidden friction.

A bad lead is one where the contact information is genuinely wrong or unusable — not just difficult to reach. This includes: a disconnected or wrong number, a bounce-back email, a property address that doesn't exist, or a lead clearly submitted as spam (random keystrokes, nonsensical answers). A lead that simply doesn't answer your call or has an unrealistic expectation is not a bad lead — it's just a lead that didn't convert.

Contact us at support@leadcrestleads.com within 48 hours of purchase. Include your contractor email, the lead ID (visible on your purchase receipt and dashboard), and a brief description of the issue. We investigate every report. Do not attempt contact via the platform chat widget for dispute requests — email is the official channel.

If we confirm the lead's contact information is invalid or the lead is clearly spam, we issue a full credit to your account — redeemable on your next purchase. In some cases, we may offer a replacement lead from the same niche if one is available. We do not issue cash refunds for disputed leads; credits are applied within 1 business day of resolution.

After your dispute is verified, we review available inventory. If a suitable replacement lead exists in the same niche and pricing tier, we apply it to your account at no charge. You are notified by email when a replacement is available. If no replacement is available, you receive a purchase credit instead. Replacement leads are not guaranteed — it depends on current inventory.

Email support@leadcrestleads.com with your contractor account email, the lead ID, and the reason for the request. We review all refund requests within 1 business day. For bad-lead disputes (invalid contact info), see the section above — those are handled under our dispute resolution process, not the general refund policy.

Eligible: Duplicate charges, billing errors, leads with confirmed invalid contact info (handled as credit), technical failures that prevented access to a purchased lead.

Not eligible: Leads you changed your mind about, leads where the contact was reachable but didn't convert, leads purchased more than 7 days ago. Refund eligibility is evaluated case-by-case.

Approved refunds are processed within 3–5 business days to your original payment method (Stripe). Credits applied to your account are available immediately for your next purchase. We will send a confirmation email once the refund has been initiated.

If you believe you were charged incorrectly — duplicate charges, wrong amount, subscription billed after cancellation — contact support@leadcrestleads.com immediately. Include your Stripe invoice ID (found in your dashboard under "Billing") and a description of the discrepancy. We resolve billing disputes within 2 business days and issue refunds for confirmed errors.

Lead purchases are billed per transaction — you pay at checkout, one lead at a time. There is no subscription required and no recurring charge unless you choose a subscription plan. Subscription plans (if available) are billed monthly on your signup anniversary. All payments are processed through Stripe; LeadCrest never stores your card details.

Sign in to your contractor dashboard and navigate to Account Settings → Billing. Click "Update Payment Method" to enter new card details via Stripe's secure form. Changes take effect immediately and apply to your next purchase or billing cycle.

Your full payment history — including receipts and Stripe invoice IDs — is available in your dashboard under "Billing." Each transaction shows the lead purchased, amount charged, date, and a link to the Stripe receipt. You can also access Stripe's customer portal directly from your dashboard to download PDFs.

If a charge fails — expired card, insufficient funds, Stripe decline — the purchase is not completed and no lead is reserved for you. Stripe will notify you by email and you can retry with an updated payment method from your dashboard. We do not retry payments automatically. For subscription failures, your plan is paused until payment is updated; no leads are charged during a failed billing period.